Company - “HappiMynd”, “HappiMynd.com”,“Company”, “Firm”, “we”, “our”, “us”, “Service Provider” or similar terminology are all in reference to HappiMynd Professional Services Pvt. Ltd. as a provider of Services for the remainder of this document. User - “Client”, “user”, “you”, “your” or other similar terminology are all in reference to you as the user of the platform as a recipient of our products, Services and resources for the remainder of this document. Platform-“Platform” or similar terminology are all in reference to any mobile app, website, chat bot or web links that the User can employ to access Services provided by the Company. Psychological Wellness Professional -“Psychological Wellness Practitioner”, “Psychological Wellness Professional”, “Wellness Professional”, “therapist”, “wellness advisor”, “expert”, “doctor”, “consultant” or similar terminology are all in reference to the Psychological Wellness Practitioner.
To enable you to engage with our Services, we will use personal information about yourself - provided directly to us or to a third party or your organisation - to contact or identify you, such as your name, phone number, emergency contact number, gender, occupation, hometown, personal interests, your email address, reason(s) for cancelling an appointment with a healthcare professional, medical history and any other information that the Wellness Professional might require from you. We also collect information you provide from responses, in-app inputs, assessments or the feedback you send to us. If you communicate with us by email or phone, any information provided in such communication may be collected as personal information (“Personal Information”).The main reason we collect this Personal Information is to provide you a smooth, efficient and customised experience. The collection of Personal Information also enables the user to create an account and profile that can be used to interact with our wellness professionals. You may change some of the information that you provide through your account page at the website or profile details for the mobile application(s).We may use your Personal Information to: Identify and reach you; Resolve service and billing problems via telephone or email. Assist you in scheduling appointments, remind you of upcoming or follow-up appointments, as well as cancelled appointments. Provide you with further information, products and services and newsletters. Better understand users’ needs and interests. Personalise your experience. Run statistical research (such research will only use your information in an anonymous way and cannot be linked back to you) Detect and protect us against error, fraud, and other criminal activity. Make disclosures as may be required under applicable law. Improve our website, mobile application(s) in order to better serve you. Allow us to better service you in responding to your customer service requests. Run a contest, promotion, survey or other site, mobile application feature. Quickly process your transactions. Your information is used by the Wellness Professionals and our app algorithms to better assess your condition and provide you with the most suitable counselling service or digital experience. Your Personal Information is held safe by the Wellness Professional working with you and not normally shared with other Wellness Professionals. However, there may be certain occasions when HappiMynd and/or Wellness Professionals use third-party tools to tailor the counselling sessions and in-app experience. In such cases, only minimal information as required is shared with others. We are dedicated to maintaining the privacy and integrity of your Personal Information. If you decide at any time that you no longer wish to receive certain communications from us, you can inform us by writing to firstname.lastname@example.org.
If your Personal Information changes, or if you need to update or correct your Personal Information or have any grievance with respect to the processing or use of your Personal Information, for any reason, you may send updates and corrections to us at email@example.com and we will take all reasonable efforts to incorporate the changes within a reasonable period of time. If you provide your Personal Information to a third-party platform from which you are using our Services, HappiMynd may not be able to make any changes to the same and you will have to contact the third-party platform in order to update your Personal Information.If your Personal Information is stored as part of your profile on the platform, you can update your Personal Information from our website or mobile application(s). Some Personal Information, such as your answers to online assessments cannot be updated or deleted once submitted. If you would like us to remove your records from our system, please contact us at firstname.lastname@example.org and we will attempt to accommodate your request if we do not have any legal obligation to retain such information. Please note that we are required to retain certain information in keeping with professional standards or by law for record maintaining purposes (including but not limited to payment history, feedback, client information, etc.), so we will continue to store this information for a pre-specified period of time as per applicable laws, even if you delete your account. There may also be residual information that will remain within our databases and other records, which, irrespective of any efforts by us to delete information, will not be removed from them.
When you visit the platform, our servers automatically record information that your browser or mobile application sends (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, device name, operating system version, configuration of the app when accessing the Platform, the webpage you were visiting before you came to our Services, pages of our platform and Services that you visit, the time spent on those pages, information you search for on our Services, access times and dates, and other statistics. We use this information to analyse trends, administer the site, track your location, gather broad demographic information for aggregate use, increase user-friendliness and tailor our Services to better suit your needs.
HappiMynd maintains the confidentiality of information disclosed during personal consultation. Any information shared with HappiMynd is confidential and not shared with anyone, including your organization, with certain exceptions where confidentiality may be breached. The case where confidentiality will be breached is if: the Wellness Professional or HappiMynd perceives there to be a serious and/or significant and/or imminent risk of harm to the health or safety of a person or the public or self; disclosure is required by law; you file a private healthcare claim and the insurer requires information. Except for the reasons outlined above, the Personal Information shared on HappiMynd will only be shared with others after permission has been granted by you orally or by way of email/letter/fax. All staff members of HappiMynd, including all HappiMynd professionals, employees, contracted professionals or trainees, are required to follow this confidentiality policy. The User agrees to indemnify HappiMynd for any breach in confidentiality of the User’s Personal Information. If the User accesses HappiMynd through a third-party platform the User indemnifies HappiMynd against any data breaches that occur due to any acts of commission or omission from the third-party platform.
HappiMynd does not sell or trade your Personal Information to third parties unless we provide you with advance notice. This however does not apply to any storage or transfer to and from server/website hosting partners and other parties who assist us in operating our platform, conducting our business, or servicing you. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, mobile application policies, or protect ours or others’ rights, property, or safety. However, visitor information that is not personally identifiable may be provided to other parties for marketing, advertising, or other uses.
We employ administrative, physical, and technical measures designed to safeguard and protect information under our control from unauthorised access, use, and disclosure. When we collect, maintain, access, use, or disclose your Personal Information, we will do so using systems and processes consistent with industry standards in information privacy and security. None of the call or video sessions are recorded. In keeping with professional standards, Wellness Professionals might be required to maintain records of both online and offline sessions. In spite of the security measures undertaken by us, we strongly discourage you from posting your Personal Information in forums, comments or any other publicly accessible places on our platform. HappiMynd shall not be held responsible for use or misuse of any information pertaining to or shared by the User with relation to its Services. The User will not hold HappiMynd liable for any issue related to data storage and/or security. It is your responsibility to ensure the privacy and security of your email account and phone messages so they cannot be accessed by third-party. HappiMynd will use one or both of these channels to communicate with you regarding a range of information related to your psychological wellness. HappiMynd shall not be liable for any breach in confidentiality, should your email or text messages be accessed by a third-party, with or without your consent.
The platform may contain links to other third party sites. The third party sites are not necessarily under the control of HappiMynd. Please note that HappiMynd is not responsible for the privacy practices of such third party sites. HappiMynd encourages you to be aware when you leave the platform and to read the privacy policies of each and every third party site or mobile application that collects Personal Information. If you decide to access any of the third-party sites linked to the platform, you do this entirely at your own risk. Any links to any partner websites is the responsibility of the linking party, and HappiMynd shall not be responsible for notification of any change in name or location of any information on the websites. HappiMynd is not responsible for the use of any Personal Information that you voluntarily disclose through a forum or through the platform.
To address the grievances of the users, HappiMynd has set up a Grievance Redressal Forum. In case you are dissatisfied with any aspect of our Services, you may contact our Grievance Redressal Officer Anuradha Chaudhary at email@example.com. We assure you a time bound solution not exceeding one month from the date of your complaint.
Registered Address: 133, Floor 13, Jasmanium 2, Vatika City, Sec-49, Sohna Road, Gurugram -122018
E-mail id: firstname.lastname@example.org